ListRunHQ — On-demand services for every listing

Support Policy

How to reach ListRunHQ support, what to include in a request, and how we review and respond to issues during the MVP.

Effective date: 2026-04-26 · Last updated: 2026-04-26 · Jurisdiction: Ontario, Canada

MVP draft notice: This document is an early-stage placeholder published for product validation only. It is not legal advice and must be reviewed and approved by a qualified Ontario business lawyer before ListRunHQ accepts paid customers, processes live payments, or launches publicly.
Privacy reminder: Do not submit sensitive information unless it is necessary to resolve your issue. Avoid sending banking details, government ID numbers, or unrelated personal data.

1. Contact Support

Primary support email: support@listrunhq.com
Temporary MVP email: listrunhq@gmail.com

2. Support Categories

  • Account issue (login, profile, access)
  • Order issue (status, scheduling, completion)
  • Vendor issue (assignment, performance, conduct)
  • Payment or invoice issue
  • Refund or cancellation request
  • Safety concern
  • Privacy request (access, correction, deletion)
  • Technical issue or bug report
  • Abuse, fraud, or policy violation report

3. Support Response Standard

ListRunHQ aims to review support requests as quickly as reasonably possible. Urgent safety and security issues are prioritized. During the MVP phase, response times are not guaranteed and may vary based on volume, complexity, and category.

4. Information to Include

To help us resolve your issue quickly, please include:

  • Your name
  • The email associated with your account
  • Order ID, if applicable
  • Service date
  • Property city or general area
  • A clear description of the issue
  • Photos or screenshots, if relevant
  • Your desired resolution

5. Abuse and Safety Reports

Users can report:

  • Harassment or threats
  • Fraud or impersonation
  • Unsafe vendor conduct
  • False or fabricated job completion
  • Unauthorized property access
  • Suspicious or unusual activity
  • Payment abuse, refund abuse, or chargeback abuse
  • Other misuse of the Platform

6. Dispute Handling

When investigating a dispute, ListRunHQ may review order records, uploaded photos, in-app messages, timestamps, vendor notes, customer notes, payment records, and security logs. ListRunHQ may pause orders, suspend users or vendors, freeze payouts, or request additional information during an investigation. Decisions are made at ListRunHQ’s reasonable discretion in accordance with the Terms.

7. Emergency Disclaimer

ListRunHQ is not an emergency service. For emergencies, immediate danger, crime in progress, fire, medical issues, or any urgent safety threat, contact 911 or your local emergency services immediately. Do not rely on the Platform or support email for emergency response.

Questions about this document? Contact support@listrunhq.com (MVP fallback: listrunhq@gmail.com). Replace the fallback with the production support address before launch.