Refund & Cancellation Policy

1. MVP Payments Notice

During the MVP phase, payment fields and amounts shown on the Platform may be placeholders unless live payment processing has been explicitly enabled for your account. Where live payments are not yet active, no funds are actually captured, held, or transferred by ListRunHQ.

2. Cancelling a Pending Order

Pending orders may be cancelled by the customer at any time before a vendor accepts the request, with no cancellation fee.

3. Cancelling an Accepted Order

Once a vendor accepts an order, cancellation may be subject to a cancellation fee that reflects vendor time, scheduling impact, and any costs incurred. Cancellation fees, if any, will be reviewed on a case-by-case basis.

4. Rush Orders

Rush orders may have stricter cancellation rules because vendors reorganize their schedules to prioritize them. Rush fees are generally non-refundable once a vendor has accepted a rush order.

5. Completed Services

Completed services are generally not refundable unless there is confirmed non-performance, a material error, work that does not match the agreed scope, or a platform-approved dispute outcome.

6. Review Process

Refunds are reviewed on a case-by-case basis. ListRunHQ may consider order status, vendor acceptance time, work performed, costs incurred, uploaded completion proof, in-app messages, customer and vendor notes, and any safety or compliance concerns.

7. Abuse of Refund or Dispute Process

Abuse of refunds, chargebacks, or the dispute process — including filing false claims, fabricating issues, or attempting to obtain a refund for legitimately performed work — may result in account restriction, suspension, or termination, and may be reported to payment processors.

8. How to Request a Refund or Cancellation

Submit refund or cancellation requests via the Support page with your order ID, service date, and a clear description of the issue. Include any photos or messages that support your request.